by Michael Reddington | Jul 7, 2015 | Sales Training
Rarely a day goes by when you don’t have to confront someone about their actions, or lack there of. It could be an employee who missed another deadline, a child who did not complete her homework, a co-worker who made inappropriate comments, or a counterpart in a...
by Michael Reddington | Jul 7, 2015 | Sales Training
Leaders have all had gut feelings that warned them their counterparts may be speaking dishonestly dishonestly. Most of the time these gut feelings are accurate because subconsciously we identified verbal and/or behavioral anomalies that didn’t fit the situation. There...
by Michael Reddington | Jul 6, 2015 | Negotiation
Recently a friend of mine shared a quote from her father with me. She said that one of the business-related lessons he taught her was that when comes to dealing with other people, “There are two sides to every person – the person who they really are, and the...
by Michael Reddington | Jul 5, 2015 | Negotiation
Believe it or not the process for interrogating someone suspected of stealing $10 from a till and the process for interrogating someone who is suspected of embezzling millions of dollars are remarkably similar. The dollar value of the investigation does not drive the...
by Michael Reddington | Jul 4, 2015 | Evaluating Behavior
Behavior shifts do not occur in a vacuum. When two people are interacting and one or both of them experience a change in any emotion, that emotional change often manifests itself with a corresponding change in behavior. It is common for behavioral analysts to derive...
